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How does an airport-closing snowstorm in Colorado affect me when I live in California and have no plans to travel east for the holidays? Well, I’m a travel consultant (actually quite new in the industry … just seven months now), and I have clients whose travel plans included Denver.
The phone call came at 7 p.m. Thursday night. I hadn’t even eaten dinner yet! One client was already at the family’s condo near the ski slopes. Her tree was trimmed and the home was decorated for the holidays, awaiting the rest of the family. Her husband and daughters had managed to change their canceled flights to Saturday. But United had just canceled the next-day flights for her two sons who were scheduled to fly in from the east coast.
This mother called with a plea that anyone can understand. All she wanted for Christmas was for her whole family to be together. […]

Published by David Ourisman
Continue reading: the gift of christmas


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